Frequently Asked Questions

If you encounter any difficulties while using our ticket selling platform, you can always count on our assistance. Event Team is here to answer all of your questions.

home

Frequently Asked Questions

What is MyEvnt?

MyEvnt is a website and mobile application designed to help users discover and book a wide range of events — from concerts and conferences to local gatherings — all in one place. It also provides event organizers with the tools to manage their listings and ticket sales seamlessly.

How can I book a ticket?

Simply browse through the available events, select the one you’re interested in, and click “Book Now”. Follow the on-screen steps to complete your purchase through our secure payment system.

What payment methods are available?

You can pay using credit/debit cards, e-wallets, or choose installment plans through Valu or Souhoola for more flexibility.

Can I cancel my booking or get a refund?

Cancellation and refund policies depend on each event organizer. You can find the specific terms for every event listed on its details page before booking.

How will I receive my ticket after payment?

Once your payment is confirmed, you’ll receive an e-ticket via email. You can also access your ticket anytime through your MyEvnt account.

How can I find event details such as location and time?

All event details — including the venue, date, time, and full description — are available on each event’s page.

How can I list my event on MyEvnt?

You can sign up for an organizer account and submit your event through the “Add Event” form. Our team will review it and publish it on the platform once approved.

Is it free to use the platform as an organizer?

Yes, registration is free. A small service fee is applied per ticket sold to cover payment and platform processing costs.

How can I track my event’s ticket sales and bookings?

Organizers can access a personal dashboard that displays real-time ticket sales, booking data, and performance insights.

Can I create multiple ticket types (VIP, Early Bird, Regular, etc.)?

Yes, you can easily customize different ticket categories, prices, and quantities for each event through your organizer dashboard.

How will I receive the revenue from ticket sales?

Payouts are transferred to your registered bank account or other preferred payment methods after the event ends or based on your agreement with MyEvnt.

Can I edit event details after publishing?

Yes, you can update your event information anytime before ticket sales begin, or request support from the MyEvnt team for updates after publishing.

For Further assistance assistance

If you would like to contact us regarding a particular event or order, please log in and leave your message in the support chat. Our support team will address any issue and provide all the help you need.

Log In